Frequently Asked Questions

Email isn’t secure by design. It lacks end-to-end encryption, audit trails, and access controls. Files can be intercepted, forwarded, or stored indefinitely putting your data at risk. 

Not always. Email encryption varies by provider, is often not end-to-end, and can fail if the recipient’s system doesn’t support it. Even encrypted emails offer no control once the file is downloaded or forwarded. 

INFOShareFile.com stores your files in a secure, encrypted environment. You control who can access your documents, track activity, set expiration dates, and revoke access anytime. 

Yes. INFOShareFile.com includes full audit trails so you can monitor file access, downloads, and link activity. 

Absolutely. You can disable links, revoke individual access, or delete the file entirely at any time. 

No. INFOShareFile.com is web-based and works from any modern browser—no downloads required. 

Yes. It’s trusted by professionals and businesses across legal, healthcare, finance, and more—but it’s also perfect for personal use when privacy matters. 

Yes. It’s trusted by professionals and businesses across legal, healthcare, finance, and more—but it’s also perfect for personal use when privacy matters. 

Unlike consumer-grade platforms, INFOShareFile.com prioritizes data classification, access logging, encryption-in-transit and at-rest, and professional-grade information governance controls. It's not just file sharing—it’s compliant file stewardship. Google drive, Dropbox, One Drive, Outlook, and more can be integrated with ShareFile.

INFOShareFile for Outlook and Outlook Online is a premium integration available exclusively to VIP and Executive account holders. It enhances Microsoft Outlook by enabling secure, governed file sharing and receiving—without file size restrictions or the risks of traditional email attachments.

Key features include:

• Bypass Outlook’s attachment size limits by securely uploading files through INFOShareFile
   
• Add security to attachments and emails, including encryption and access controls
   
• Send secure file upload requests to clients, partners, or team members directly from email
   
• Receive instant notifications when a recipient accesses a file or uploads one to you
   
• Set file-by-file security levels, including expiration, password protection, and download restrictions
   

This Outlook integration is purpose-built for executives, board members, legal professionals, healthcare leaders, and others handling sensitive or regulated data.

Why is it limited to VIP & Executive accounts?
Because these users often manage high-value or high-risk information, the feature includes concierge support, custom governance settings, and white-glove onboarding—ensuring the highest standards of security and oversight.

Want access?
Ask your INFOADVISOR™ about upgrading to a VIP or Executive INFOShareFile plan.

INFOShareFile for Google Workspace is an exclusive tool for VIP and Executive account holders, providing seamless, secure file sharing within Gmail, Google Drive, and Google Docs—while meeting the highest standards of privacy, compliance, and information governance.

Key features include:

• Bypass Gmail’s file size limits by securely sharing large files via INFOShareFile instead of traditional attachments
   
• Add encryption and access controls to files shared via email or linked from Google Drive
   
• Send secure upload requests to clients, team members, or external partners from within Gmail
   
• Receive real-time alerts when someone accesses or uploads a file
   
• Set granular security controls, such as view-only access, password protection, expiration dates, and activity logging
   

This solution is ideal for executives, advisors, legal professionals, healthcare leaders, and other users managing sensitive or regulated information within Google Workspace.

Why is it limited to VIP & Executive accounts?
To protect high-risk communications and ensure personalized onboarding, this integration includes white-glove setup, concierge-level support, and custom governance configuration—not available in standard plans.

Want access?
Talk to your INFOADVISOR™ about upgrading to a VIP or Executive INFOShareFile plan tailored for Google Workspace users.

Yes. All files are encrypted both in transit (TLS 1.2+) and at rest using strong encryption protocols. ShareFile stores your files in secure, SSAE 16 audited datacenters. Files are stored at rest using the Advanced Encryption Standard (AES) with a 256-bit key.  

Yes. All uploaded files that are not encrypted by the end user prior to upload (i.e., not pre-Internet encrypted) are automatically scanned for known malware, including viruses, Trojans, and worms. 

If a file matches a known malware signature, it is flagged with a Red X warning icon. This indicates a potential threat.  End users are explicitly warned and prompted to confirm before they can access or download any file marked with a Red X. This ensures users are aware of the potential risk before proceeding. 

No. The scanning system identifies files based on known signatures. For zero-day threats or advanced detection, consider pairing INFOShareFile.com with a next-gen endpoint security solution. Contact your INFOADVISOR™ for more options.

INFOShareFile.com offers white-glove onboarding, setup, and support through dedicated INFOADVISOR™ professionals—especially for VIP, Executive, and Business users. ShareFile.com provides standard customer service, with most interactions via help desk or knowledge base. There’s no concierge support layer.

Personal support is a core part of the experience. Clients can request concierge file setup, secure folder configuration, and real-time help sharing sensitive files.